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BAM126 - Hospitality Sales Leadership: Handling Group Inquiries for the GM and Front Desk

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$99.00
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Quick Overview

For hotels that do not have a sales staff to handle group inquires it is important that the person who handles the inquiry have a fundamental knowledge of the sales process. This course is designed for hotels where the General Manager and the Front Desk Agents field phone calls from customers for group business or negotiated transient rate business. The course offers all the fundamental of the sales process that will help the GM and Front Desk team handle inquiries in a highly professional manner. Made up of 3 separate lessons you will learn what the Steps of the Sales Process are and how they interact with each other. Also covered are the basics of effective Qualifying and what types of questions should be asked with handling the inquiry. You will also learn how to effectively present the hotel through features and benefits in order to outsell the competition and how to convey price value before the client hears the pricing. Also covered are the important Closing skills in order to finalize the sale. We also review the importance of effective follow-up including proposals and contracts. Upon completing this course you will be highly prepared to take a sales approach to inquiries and to be able to outsell the competition to book the business.

BAM126 - Hospitality Sales Leadership:  Handling Group Inquiries for the GM and Front Desk

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Details

Class Format

This is an online, self-paced class.  You will have six (6) months from the time of purchase to complete the course.  After you checkout, you will receive an email with directions on how to access the class.

Refund Policy

There will be no refunds for any reason. All online classes and training materials are sold without any guarantee. Please read all classes descriptions to understand what each class includes and its appropriate application. By making a purchase, you are confirming that you have read and understood our no refunds policy on these products. For assistance with digital products, please email cesupport@national.edu.

Status of Credits

All online classes and training materials offered do not carry academic credit.  While successful completion of courses will earn CEU credit and may help users prepare for certification exams, they cannot be applied to academic degree programs directly.  It may be possible to recognize classes for academic credit, but no guarantees are made concerning this ability, amount of credit or additional costs. By making a purchase, you are confirming that you have read and understood our status of credits policy on these products. For assistance with digital products, please email cesupport@national.edu.

Unfortunately, classes are not available to residents of Rhode Island.